letters from a nut

Dear Ms. M.,

Thank you for taking the time to describe your experience in our Georgetown store.

We apologize for the terrible inconvenience we caused you at the register. We do, in fact, accept all non-worn items for return in all of our stores. Please be assured that your comments have been shared and addressed with the store's management team, their District Manager, and the company's Director of Stores. Feedback such as this has given us the opportunity to re-train our staff and prevent future incidents of this nature.

Thank you again for making us aware. We do hope that you will give us the opportunity to better serve you in the future. If you have any additional concerns or comments, please feel free to contact me.

I would like to offer you a gift card for your experience, in the hopes that we can retain you as one of our customers. Please provide me with your mailing address, so that I may send one to you.

Regards,


****** **********
Communications Manager
Urban Outfitters